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Quality Assurance

We believe quality is defined by our customers. The direct measure of how well we are delivering on our quality commitment is the degree to which we meet our customers’ requirements and exceed their expectations. Our customers' success is the most important factor in our long-term success.

"Strategic Solutions and Resources (SSR Technologies) is committed to satisfying our customers by meeting or exceeding agreed upon requirements and expectations."

We have set forth before us the following objectives, which are measurable and are consistent with the 'Quality Policy'.

Inspecting the quality of the applications at all levels of development

Objective: Provide products and services that lead to customer satisfaction.
Indicator: We would achieve this through Customer Satisfaction Index of 98%.

Objective: Lay emphasis on proper understanding of the requirements of our users and customers.
Indicator: Every Requirement/Functional Document would be approved by customer before proceeding with the next stage of SDLC.

Objective: Ensure conformance of our products and services to their specifications and our standards.
Indicator: We would obtain a sign-off from the customer after implementation of the project.

Objective: Provide all agreed deliverables to the customers and users in accordance with the schedules agreed with them.
Indicator: Most of the time compliance to schedule for every project should be = 98%.

Objective: Pay prompt attention to the communications from customers and provide timely support to them.
Indicator: We will achieve this through Service Timeliness Index of 98%.

Objective: Minimize users and customers complaints by taking all possible measures like, maintaining records of complaints and service requests received from them, root cause Analysis and Implementation of suitable preventive measures.
Indicator: Elimination of Root Cause can be ascertained by UAT. All Problem Request would be closed after UAT.

Objective: Design policies for attracting, training and retaining qualified and suitable staff.
Indicator: Responses received against a vacancy. All Staff to be trained (Orientation), Attrition rate per month will be equal to the Industrial attrition Rate.

SSRT is an offshore programming company that:

 Strives for excellence in all areas of its business.
 Guarantees the quality of its software products at all stages of development.
 Builds in the highest quality in all its applications.
 Holding periodic Quality Training programs to enhance the performance of all employees.
 Inspecting the quality of the applications at all levels of development.
 Implementing Extensive Testing methodologies by our in-house Testing team.
 Developing effective internal testing mechanisms.

Our experienced project managers utilize high-quality techniques and procedures to assure quality at all stages of software development such as:

  Project Planning
  Tracking
  Control
 Transition Management
  Issues Management
  Implementation
  Documentation
  Communication
  Review

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